Terms of Service

These Terms of Service ("Terms") govern your use of skyensystems.com and your engagement of services from Skyen Systems Pty Ltd (ACN 701 564 730), a company registered in Victoria, Australia ("Skyen Systems", "we", "us", "our").

By using this website or engaging our services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm that you have the authority to bind that business.

Skyen Systems provides web development, mobile app development, UI/UX design, AI solutions, digital marketing, and dedicated team arrangements. The specific deliverables, timeline, fees and conditions for your engagement are set out in a Project Agreement or Statement of Work provided to you before work begins. Where a Project Agreement and these Terms conflict, the Project Agreement prevails for that engagement.

Prices on this website may be shown in AUD or USD using the currency selector, for your convenience when browsing. The currency and amount actually payable is the one stated in your signed Project Agreement or invoice, and does not change if the display currency on the website is later switched.

• Projects under $2,000: 100% payable before work begins

• Projects $2,000–$10,000: 50% deposit before work begins, 50% on completion

• Projects over $10,000: milestone-based schedule as set out in the Project Agreement

• Dedicated teams: invoiced monthly in advance

We accept payment by Stripe for invoicing and deposits, and by bank transfer (including SWIFT) for larger milestone payments. Payment method options are confirmed on your invoice.

Overdue payments accrue interest at 1.5% per month after 30 days. We may pause work if payment is overdue by more than 14 days, and will notify you before doing so.

Each pricing tier includes a specified number of revision rounds, set out in your Project Agreement. A revision round means one consolidated set of feedback, reviewed and implemented together. Revisions beyond those included are charged at our standard hourly rate, quoted and approved before we begin that work.

You agree to provide required content, assets and approvals within the timeframes agreed in your Project Agreement, to designate a single point of contact for project decisions, and to respond to review requests within 5 business days. Delays caused by late responses from you may result in a revised timeline or additional charges.

7.1 Work product

On receipt of full payment for your project, all custom work created specifically for it is assigned to you. We may display the work in our portfolio unless you ask us in writing not to.

7.2 Our pre-existing IP

We retain ownership of our own pre-existing tools, frameworks, libraries and methodologies used to deliver your project. Open-source components remain licensed under their own respective licences.

7.3 Your content

You retain all rights to content and materials you provide us. You grant us a limited licence to use that content solely to deliver your project.

We treat your business information as confidential and will not share it except where necessary to deliver your project — for example with a subcontractor bound by an equivalent confidentiality obligation. Mutual non-disclosure agreements are available on request before detailed discussions begin.

Where your project requires us to access your repositories, servers, or third-party accounts, we use least-privilege access and, where practical, credentials managed through your own systems. We will not retain access beyond what is needed to deliver and support your project.

We design, build and deliver to the specifications agreed in your Project Agreement, and stand by the quality of that work under section 12 and section 5 of our Refund Policy. We do not guarantee specific business outcomes — such as revenue, conversion rates, ranking positions, or user growth — arising from software, marketing, or AI solutions we deliver, since these depend on many factors outside our control.

You agree not to use our services for an unlawful purpose, to ask us to build anything that facilitates fraud or harm, or to use materials we deliver to you in a way that infringes a third party's rights. We may decline work that we reasonably believe breaches this section.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this section excludes, restricts or modifies any guarantee, right or remedy you have under that law or any other law that cannot lawfully be excluded.

Subject to the paragraph above, and to the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the total fees you paid us in the 3 months preceding the claim. We are not liable for indirect, consequential, incidental or special damages, including lost profits or data loss.

• Either party may terminate a Project Agreement with 30 days' written notice

• Fees for completed work to date are payable on termination

• Deposits are non-refundable once work has commenced — see our Refund Policy

• On termination, we deliver all completed work to you within 14 days

These Terms are governed by the laws of the State of Victoria, Australia. We attempt good-faith resolution of any dispute before formal proceedings. Nothing in this clause limits any right you have to bring a claim in your own country's courts under mandatory consumer-protection law that applies to you.

We may update these Terms from time to time. Where a change materially affects an active engagement, we will give you at least 30 days' written notice.